For all New Zealand stockist enquiries please email: sarah@bronwynfootwear.com

For all Australian stockist enquiries please email lou@thecollectiveshowroom.com.au

For all press enquiries please email sukaina@publiclibrary.co.nz

Once you place your order with us, we carefully check and dispatch all orders from our Auckland studio. But we are human and mistakes in orders or stock counts of our inventory can happen. 

Orders can be cancelled by us for the following reasons:

- The stock you have requested has been found by staff as damaged.

- If the item you have ordered has low stock, it could have been purchased by someone else before we began processing your order.

- Unforeseen production/stock error issues.

- Unforeseen mismatch issues.

- Quality concerns.

Should you have any queries about your cancelled order or would like to know more, please do not hesitate to contact us at hello@bronwynfootwear.com

Laybuy is a service provider Bronwyn Footwear has partnered with that allows you to receive you purchase straight away, and spread your payments over 6 weekly automatic installments.

Afterpay is a service provider Bronwyn Footwear has partnered with that allows you to receive you purchase straight away, and spread your payments over 4 weekly automatic installments.

Our shoes are designed in our studio in Auckland, New Zealand.

Our shoes are made by our ethical partners in China, a small family owned, female led business we are proud to partner with. Please see more about our partners on our about page, or our journal.

We’re proud to partner with our manufacturers who have signed our ethical code of conduct agreement, based on the standard codes and practises outlined by the Ethical Trading Initiative (ETI). Read more about our incredible female-led partners over on our journal.

Our shoe uppers are made from beautifully soft, genuine leather.

Some of our soles are made from a durable resin, a common outsole material designed for comfort, flexibility and wear.

Some of shoes feature a rubber or EVA outsole, further details of the components and constructions are available in each of the product pages.

Our shoes use calf, kid and cow leather, and are calf leather lined.

Our shoes do not currently use pigskin but if you're unsure or need confirmation, or if you need any further information around this or a specific style and it's material make up, please contact us on hello@bronwyfootwear.com and we would be happy to assist.