Stockist and Press enquiries

For all Press and New Zealand stockist enquiries please email: sarah@bronwynfootwear.com

For all Australian stockist enquiries please email lou@thecollectiveshowroom.com.au

Why was my order cancelled?

Once you place your order with us, we carefully check and dispatch all orders from our Auckland studio. But we are human and mistakes in orders or stock counts of our inventory can happen. 

Orders can be cancelled by us for the following reasons:

- The stock you have requested has been found by staff as damaged.

- If the item you have ordered has low stock, it could have been purchased by someone else before we began processing your order.

- Unforeseen production/stock error issues.

- Unforeseen mismatch issues.

- Quality concerns.

Should you have any queries about your cancelled order or would like to know more, please do not hesitate to contact us at hello@bronwynfootwear.com

What is Afterpay?

Afterpay is a service provider Bronwyn Footwear has partnered with that allows you to receive you purchase straight away, and spread your payments over 4 weekly automatic installments.

Where are your shoes designed?

All our shoes are designed in our design studio in Auckland, New Zealand.

Where are your shoes made?

All our shoes are made by our ethical partners in China. All our manufacturing partners sign an ethical trading agreement inline with the internationally recognised ETI (Ethical Trading Initiative).

Are your shoes leather?

Our shoe uppers are made from beautifully soft, genuine leather.

Some of our soles are made from a durable resin, a common outsole material designed for comfort, flexibility and wear. The majority of our soles use rubber.

Some of shoes feature a rubber or EVA outsole, further details of the components and constructions are available in each of the product pages.

Do your shoes contain pigskin?

Our shoes use calf, kid and cow leather, and are either pig or calf leather lined.

If you're unsure or need confirmation, or if you need any further information around this or a specific style and it's material make up, please contact us on hello@bronwyfootwear.com and we would be happy to assist.

How do I care for my shoes?

At Bronwyn, our focus is on creating elevated leather footwear to carry you through your everyday needs. Read all about how to care for your shoes here.