Once you place your order with us, we carefully check and dispatch all orders from our Auckland studio. But we are human and mistakes in orders or stock counts of our inventory can happen.
Orders can be cancelled by us for the following reasons:
- The stock you have requested has been found by staff as damaged.
- If the item you have ordered has low stock, it could have been purchased by someone else before we began processing your order.
- Unforeseen production/stock error issues.
- Unforeseen mismatch issues.
- Quality concerns.
Should you have any queries about your cancelled order or would like to know more, please do not hesitate to contact us at firstname.lastname@example.org
Laybuy is a service provider Bronwyn Footwear has partnered with that allows you to receive you purchase straight away, and spread your payments over 6 weekly automatic installments.
Afterpay is a service provider Bronwyn Footwear has partnered with that allows you to receive you purchase straight away, and spread your payments over 4 weekly automatic installments.
Our shoes are designed in our studio in Auckland, New Zealand.
Our shoes are made by our ethical partners in Brazil, please see more about our partners on our about page, or our journal.
We’re proud to partner with our manufacturers who are a SMETA accredited factory, the tanneries our factory works with are all LWG accredited tanneries, head to our journal and about page to read more.
Our shoe uppers are made from beautifully soft, genuine leather. Most of our soles are made from leather also, and have a rubber moulded forepart for additional durability and grip. Some of shoes feature a rubber or EVA outsole, further details of the components and constructions are available in each of the product pages.
Our shoes use calf and cow leather, and are calf leather lined. They do not contain pigskin.
At Bronwyn, our focus is on creating elevated leather footwear to carry you through your everyday needs.We use premium leather uppers, leather outsoles and componentry to ensure your footwear is made to the highest standard. With all materials and footwear, especially natural materials such as leather, there is an element of care that needs to be taken with each purchase.
The following general guidelines are to help you understand how to better care for your shoes, for a full repair or professional treatment, we recommend supporting your local shoe repairer or cobbler.
Keep the leather area clean and dry and do not store your shoes when damp.
Always store away from light and heat.
Where possible, store your shoes in the dust bag provide to better protect your footwear, once clean and dry.
Any abrasive surface such as sand / concrete or other, can damage the leather upper or outsole of your shoes.
Avoid contact with chemicals such as perfumes / sunblocks / fake tans and oils. Please put your footwear on after you have applied your product and it has had ample time to dry.
We recommend that you invest in a high quality leather conditioner to protect your footwear and apply this prior to your first use.
Leather wrapped insoles and heels can be damaged by abrasive surfaces such as gravel and sand due to their soft nature, so please take care.
Leather outsoles / rands and uppers are subject to water damage so please take extra care on rainy days and avoid submerging in water and where possible, dry immediately.
Some of our styles feature leather soles with a rubber forepart moulded window.
Leather soles are a premium product and provide extra comfort but can be more susceptible to damage. We recommend that you take them to a cobbler after a few wears who can fit an additional rubber forepart layer on the sole for increased wear and protection.
Please always take care when walking on wet surfaces, tricky terrain or up /down stairs.
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